Privacy Policy

The Discover Douro Digital Platform consists of the website, the mobile version of the website and the mobile application (for Android and IOS).

The website, the mobile version of the website and the Discover Douro mobile application are referred to hereinafter jointly and indifferently as the “Platform”.

Please read our Privacy Policy carefully before using the Platform.

The Intermunicipal Community of the Douro (hereinafter referred to as CIMDOURO) recognizes, values, respects and defends your right to privacy and therefore follows this Privacy Policy, which governs the collection and use of personal information through the Platform.

With the entry into force on May 25, 2018, in all Member States of the European Union, of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016

(General Data Protection Regulation – GDPR), it is necessary to publicize this Community’s Personal Data Processing Policy, which underlies CIMDOURO’s commitment to comply with the rules on the protection of personal data. This Policy therefore establishes the basis on which any personal data obtained or provided by the respective owners is processed on this portal and/or on the platforms managed by CIMDOURO. The term “personal data”, as used in this Policy, refers to certain information such as name, email address, address, telephone number or any other information that can be used to identify the data subject. It is not necessary to provide personal information in order to browse the public areas of this portal.

By registering on the platforms managed by CIMDOURO and/or providing any personal data, the data subject is freely giving their explicit consent for the personal data submitted to be processed for the purposes and under the terms described in this Policy and in accordance with the laws and regulations in force relating to personal data

You should check this Privacy Policy regularly for any changes. If you have any questions about this Privacy Policy, please contact us at correio@cimdouro.pt. If you do not agree with this Privacy Policy, you are not authorized to use the Platform and should leave it immediately. If you have any questions about the Privacy Policy, please contact us at correio@cimdouro.pt. If you do not agree with this Privacy Policy, you are not authorised to use the Platform and should leave it immediately.

Obtaining personal information

Unregistered users will only be able to take advantage of Platform functions that do not require user registration, and the following information will be obtained for unregistered Platform users:

• IP address;
• cookies;
• Google Analytics;
• Geolocation and length of stay;
• Interaction with external social networks and platforms: Facebook, Twitter and Google+; Instagram, You Tube
• click-through.

Registered users take full advantage of all the Platform’s functions, and the following information is obtained about registered Platform users, in addition to that mentioned above:

• Personal information in the form of data entered manually by the user, such as name, nationality, date of birth, interests, start date and end date of the trip and people accompanying the user on the trip;
• Likes and interests from Facebook and other social networks
• Activities carried out and places visited (the user’s physical/presential places of stay and the duration of that stay);
• Date of use of the Platform’s various features;
• Activities chosen/planned via the Platform;
• Activities booked/reserved through the Platform, date of booking/reservation and date the activity took place;
• Use of the Platform’s various features and selected activities.

Some of the personal data must be provided in order to provide the service and/or information in question. CIMDOURO will inform you of this obligation and in the event that the required data is missing or incorrectly provided, CIMDOURO will not be able to provide the requested service and/or information. The provision of incorrect or inaccurate data is the sole responsibility of the data subject.

Use of personal information

Users’ personal information is used to help them plan their trip, obtain suggestions (recommendation of experiences and indication of recommended itineraries) and manage the activities they choose to do, improving and enriching their experience of visiting the Douro.

The Platform also uses users’ personal information for non-nominative statistical processing, with the aim of producing reports, studies and/or statistical analyses, without any possibility of identifying users individually. This data processing and the development of models based on this information may be carried out by external suppliers. This data processing and the development of models based on this information may be carried out by external suppliers.

The reports, studies and/or statistical analyses produced on the basis of the information collected by the Platform may be made available, free of charge or for a fee, to third parties, without any possibility of identifying individual users.

If CIMDOURO is legally obliged to cooperate with judicial or administrative authorities and has to disclose personal information of Platform users, it will only provide the information requested or that which is justified within the framework of the judicial or administrative process. Users’ personal information may also be provided to official authorities in the context of judicial or administrative proceedings if this proves necessary to remove or reduce CIMDOURO’s criminal or civil liability or is appropriate to defend its rights. If CIMDOURO is legally obliged to cooperate with judicial or administrative authorities and has to disclose personal information of Platform users, it will only provide the information requested or that which is justified within the framework of the judicial or administrative process. Users’ personal information may also be provided to official authorities in the context of judicial or administrative proceedings if this proves necessary to remove or reduce CIMDOURO’s criminal or civil liability or is appropriate to defend its rights.

CIMDOURO has adopted security procedures to protect the personal information provided by users of the Platform. Procedures are used to protect stored personal information from unauthorized access, such as password and HTTPS security certificate, as well as technical and organizational measures to prevent unauthorized or unlawful processing of personal information and against loss or destruction, including accidental, thereof. However, CIMDOURO cannot guarantee the absolute security of the personal information provided by users of the Platform.

However, CIMDOURO cannot guarantee the absolute security of the personal information provided by users of the Platform.

Minors under the age of 16 must obtain permission from their parents or guardians before accessing or making personal data available on the portal.

It is the responsibility of their parents or legal guardians to identify the content and pages accessed by minors under the age of 16.

To check and change the personal information provided through the registration procedure as a user of the Platform, in particular to correct incorrect data or update it, you should use the settings of your personal account on the Platform.

Links to third parties

This platform contains a variety of hyperlinks to other national or foreign websites.

The inclusion of hyperlinks (electronic links) to other sites should not be interpreted as an offer by CIMDOURO of content or services on the portal, nor as a guarantee of their quality or veracity. By accessing these sites, the user acknowledges that CIMDOURO is not responsible for the security policy, privacy, form, content or practices of these sites, so the use of the services and information obtained through the hyperlinks is under the sole responsibility of the user.

CIMDOURO will make every effort to ensure that the information and facts contained in the Portal are the best and most relevant available. However, it does not give any guarantee, explicit or implicit, that the information on the Portal is always up to date, and does not assume any responsibility for the consequences, direct and/or indirect, arising from the use of the information provided.

CIMDOURO therefore recommends that users of the Portal contact the institution in question directly. The information on the Portal is sometimes linked to external sites over which CIMDOURO has no control and for which it assumes no responsibility.

CIMDOURO thanks the user for informing it whenever they find outdated data on the Portal, so that it can be adjusted.

CIMDOURO reserves the right to change this Privacy Policy at any time, at its sole discretion, if it deems it necessary. If the changes to the Privacy Policy seriously affect personal information already obtained from users of the Platform, CIMDOURO will take the measures it deems reasonable and appropriate to alert these users of the changes to the Privacy Policy and of the option to modify or cancel their registration on the Platform.

If the changes to the Privacy Policy seriously affect personal information already obtained from users of the Platform, CIMDOURO will take the measures it deems reasonable and appropriate to alert these users of the changes to the Privacy Policy and of the option to modify or cancel their registration on the Platform.